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Support Team

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Posts posted by Support Team


  1. Hello,

     

    "Can´t access to the categories, all things are link to the menu"

    - Please make sure that menu with categories has been created as per documentation: http://confluence.comdev.eu/display/JD2/Menu+Items

    it is important for the component to work correctly.

     

    "Te letters "abcdefg..all" don't work either.  And the "Search" option."

    - We need to check the issue our team will have a look

     

    "when you click on one of the things it goes..."

    - Same as point one. Items Menu link needs to be created as per documentation.

     

    Thank you,


  2. Hello,

     

    Forum is maintained by the community members. If you need a support quickly please create a support ticket.

     

    As per images there are couple of settings that needs to be checked. Images can have different format set e.g. 1:1 where they are not cropped 4:3 and 16:9 where they are cropped to match the format.

    Also please make sure that settings for the menu are set Use Global Settings to NO Otherwise you must set the image format for that menu (global settings are than being override).

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