Comdev.eu does not offer refunds for purchased products. Unlike physical goods, electronically distributed software and software licenses can be easily
duplicated. Once we have distributed a release version to the customer, the sale is final, and you may not return the software for a refund or credit.
Please be cautious and make sure you know what you are purchasing.
Under no circumstances Comdev.eu will provide refunds on "your software is not what I need" basis.
Finding a bug in our products is not a reason for a refund. If you do find bugs, please report them so that we can fix them.
In the event of a mistake purchase, please report this to our billing department using our ticketing system. In order to evaluate our products, please
test them on our demo servers. If you are uncertain of a specific feature, please ask a presale question or read the product documentation.
Comdev.eu reserves the right to approve refunds in the following cases ONLY:
- upgrade to a different license type of the same product within 30 days of the purchase date
- product purchase error if the product was NOT downloaded
For all other issues that don't fall into the categories above, please contact our billing department using our ticketing system.
Comdev.eu, does not warranty or guarantee our products in any manner. We cannot guarantee they will function with all 3rd party components, as there is
currently no certification process for such components.
We offer support as a part of your purchase, for the duration of your subscription, for the domains registered only.
If you have a question you think others have too please post it on the forum. If you have a specific question, please open a support ticket.
We try our best to respond within 24 hours but we can't guarantee it.
License renewals: we offer the ability to renew your license for a 20% discount of a new license price.
Comdev.eu, reserves the right to change or modify these terms with no prior notice.